Making 'Search' work

Venue and date

The City Suite, Thistle City Hotel, Barbican, London EC1V 8DS
Tuesday 10 November 2009, 9.30-16.30

Course Outline

Many organisations are finding that the search application on their web site and intranet, or even a more comprehensive enterprise search, is not providing the expected benefits. Finding a solution to the problem is not easy as there are so many variables. Is the search engine unsuitable for the task, are expectations too high, or is the way that the search engine has been implemented not best practice?

The objective of this workshop is to help delegates analyse the nature of the problem that they are facing, and then to provide a range of solutions for consideration.

The main sections of the workshop will be

• Diagnosing search problems
• Understanding why and how people search
• The impact of content quality on search performance
• Google and SharePoint as search solutions
• Overview of commercial and open-source search engines
• Upgrade or replace – the options and issues
• Staffing the search team
• Developing a strategic plan for search

Who Should Attend

Intranet and web managers who already have implemented search, even at a basic level, and wish to gain an appreciation of how to either get more from the investment, or what is involved in upgrading or replacing the current application.

Presenter

The course will be presented by Martin White, Managing Director, Intranet Focus Ltd, who has evaluated SharePoint 2007 on behalf of a number of his clients and is writing a report on the use of SharePoint 2007 for intranet applications.

Further details and booking form available on the UKeIG website.

Updated Factsheet: Top Search Tips

An update to the Top Search Tips Factsheet is now available on the UKeiG web site at http://www.ukeig.org.uk/members/access/factsheets/topsearchtips.html .

This Factsheet pulls together the top tips listed by participants attending the Google and Beyond search workshops. These can be search tools, individual web sites or search techniques. The Factsheet is in the members' area of the web site: if you have forgotten your user name and password, or would like temporary access, please contact karen.blakeman@rba.co.uk

Top Search Tips, London June 2008

I ran another advanced search workshop (Google and Beyond) for UKeiG on June 11th, this time in London. Twenty people attended the event and came up with the following list of top search tips at the end of the day.

1. Use the Advanced Search screen. There are lots of goodies to be found on the advanced search screens: options for focussing your search by file format (e.g. xls for data and statistics, ppt for expert presentations, pdf for industry or government reports); site and domain search to limit your search to just one web site or a type of organisation (e.g. UK government, US academic); and in Google there is a numeric range search.

2. Google Custom Search Engines (Google CSE) at http://www.google.com/coop/cse/. This made its first appearance in the Top Tips from the Liverpool workshop earlier this year. Ideal for building collections of sites that you regularly search, to create a searchable subject list, or to offer your users a more focused search option.

3. See what Google does with your search string.

a) If you use the default search box and Google comes back with odd results, click on Advanced Search to see what it has done with your search terms.

b) If you use the Advanced Search screen and fill in the boxes, see how Google formats the search strategy by looking the search box at the top of the results page. By learning the commands and prefixes you can build more specific searches more quickly on the default search page.


4. Cached copies. Look at the search engines cached copy of a web page if you can’t find your search terms in the document or if the page is nothing like the description in the results list. You will see the version of the page that has been used by the search engine for indexing and with your terms highlighted.

5. Use tools such as Intelways and Zuula for quick and easy access to a wide range of search tools covering different types of information. Enter your search once, click on the tab for the type of resource for which you are searching (video, images, reference, news etc.), and then work your way through the list of search engines.

6. Alacrawiki. The Alacra Spotlights section is a good starting point for evaluated sites and information on industry sectors. It is also a good example of what to look for when assessing the quality of a wiki and how easy it is for anyone to edit the pages. In the Spotlights sections there is no edit option , not even if you register for an account and login. Only the Alacra editors can edit the pages.

7. Open access journals. Google Scholar sometimes leads you to copies of journal articles in institutional repositories and open access journals, but there are also directories of open access journals. For example: http://www.doaj.org/ , http://www.wsis-si.org/oa-journals.html, http://www.abc.chemistry.bsu.by/current/fulltext.htm . This is not my area of expertise so comments on other directories are welcome.

8. Social bookmarking sites. Try social bookmarking sites, not only for creating your evaluated lists of sites but for searching other peoples. For example FURL, Del.icio.us, Connotea, 2Collab . Connotea (owned by the Nature Publishing Group) and 2Collab (owned by Elsevier) are aimed at researchers and scientists.

9. Search results visualisation. Try out some of the newer search tools that present results and search options in a different way. For example Cluuz, Kartoo, Kvisu, Quintura. [Some of the participants specifically mentioned Cluuz and Kvisu].

10. The Internet Archive (Wayback Machine) at http://www.archive.org/ for pages, sites and documents that have disappeared. Ideal for tracking down lost documents, seeing how organisations presented themselves on the Web in the past, and for collecting evidence for a legal case (e.g. ‘passing off’, copyright infringement).

Top Search Tips - May 2008, Liverpool

UKeiG's recent Liverpool Internet search workshop was filled to capacity. It was a packed day with a significant amount of new content and plenty of time for participants to try out the tools and techniques for themselves. At the end of the day they were asked to compile a list of their top tips. There were the usual suspects but the Google Custom Search Engine was new. It is the first time that we have covered Google CSE in the workshop and it generated so much interest that UKeiG will be producing a fact sheet on it. The full list of top tips is as follows:

1. Use the 'site:' command to search individual web sites that have appalling navigation and useless site search engines.

2. Search for file formats to narrow down and focus your search. For example search for Word documents or PDFs if you are looking for government or industry reports; xls for data and statistics; ppt or pdf for presentations.

3. Try something else other than Google. Have one Google free day or hour a week. Change the home page in your browser if it is set to Google.

4. Use the OR command in combination with the site: command to search more than one site or type of site. For example,

"carbon emissions trading" filetype:ppt site:ac.uk OR site:gov.uk

5. Don't believe all you see, especially when it comes to people searches and mashups. [Mashups combine information from several different sources to produce a single new resource.]

6. If the information is critical, always cross and double check the accuracy of the information with independent sources.

7. Books are still relevant. For example, if you are new to a subject or industry sector try and find an introductory text that can help you with the terminology. They are also excellent for historical information. As well as Amazon, try Google Books (http://www.google.com/books/) for older texts, and Live Books (http://search.live.com/books/).

8. Use services such as Zuula or Intelways to remind you of the different types of information that are available and their appropriate search engines. Type in your search once and click on the search tools one by one.

9. Build your own Google Custom Search Engine for collections of sites that you regularly search, to create a searchable subject list, or to offer your users a customised, more focused search option.

10. Try good old fashioned Boolean. Yahoo, Exalead and Live support AND, OR, NOT and 'nested' searches, but don't go overboard. Remember to type in the operators as capital letters. otherwise the search engines will ignore them as stop words.

11. Make use of proximity searching.

a) Double quote marks around your search terms to force a phrase search works in all of teh search engines. For example

"carbon emissions trading"

b) In Google, use the asterisk (*) to find your terms separated by one or more terms but close to one another. There is no information in the help files on the maximum separation. Increasing the number of asterisks is not supposed to make a difference but it does and it appears that one asterisk stands in for one word.

c) The Exalead NEAR command finds words within a maximum of 16 terms within each other. You can control the degree of separation by using NEAR/n where 'n' is a number specified by you. For example

climate NEAR/3 change

12. Try social bookmarking services to track down other people's research lists on a subject. For example del.icio.us, Furl, Connotea, Citulike,

13. If you are looking for formatted files search Yahoo as well as Google. One participant tested several searches on both and found that Yahoo consistently came up with more. This could be due to different coverage of the two services but is more likely to be down to the fact that Google indexes the first 100K of a document but Yahoo indexes 500K. [Karen Blakeman comments: also search in Live.com. I recently found two unique documents via Live.com that contained vital information on a company that I was researching].

14. The Internet Archive (Wayback Machine) at http://www.archive.org/ for pages, sites and documents that have disappeared. Ideal for tracking down lost documents, seeing how organisations presented themselves on the Web in the past, and for collecting evidence for a legal case.

15. Partially Answer your question in your search strategy. For example

"A hippopotamus can run at"

Business Information on the Internet - repeat workshop

The UKeiG Business Information workshop being held on April 2nd is now full but is being repeated on April 8th. There are a few places still available.

Venue: Kings College London, Guy’s Campus, London Bridge, London

Date and time: Tuesday, 8th April 2008, 9.30 – 16.30

Course outline:

This one day workshop looks at key sources of business information available on the Internet. It will compare what is available for free with pay-as-you-go and subscription services, and highlight quality, coverage, functionality and price.

Topics to be covered include:

• key starting points, evaluated listings and portals
• company information, including information on SMEs
• directories and marketing resources
• news, blogs, alerts and RSS
• official statistics and market data
• key search techniques

Throughout the day, there will be practical sessions during which you can work through exercises or try out your own research. Each delegate receives a comprehensive set of notes. The workshop will benefit anyone who plans to use, or already uses, the Internet for gathering business information.

Course Presenter: Karen Blakeman

Further details and a booking form are available at http://www.ukeig.org.uk/training/2008/April/BusinessInformationLondon20080408.html

Tricks and tips for better web search

Karen Blakeman's Online 2007 presentation “Tricks and tips for better web search” is now available as a PowerPoint and on Slideshare.

Searching without Google presentation available

Karen Blakeman's Online presentation on Searching without Google is now available on her web site and on Slideshare

UKeiG Top Search Tips

UKeiG held yet another ‘Google and Beyond’ workshop on November 6th 2007, this time in London. As usual, the participants were asked to come up with a list of their Top Search Tips. Here it is!

1. Graball http://www.graball.com/
   Search two different search engines side by side and compare results.
   
   
2. Use ’site search’ to search within a specific, individual site or to a particular type of site e.g. UK government sites. Especially useful for sites that have poor navigation or awful internal search engines. Use the site: command, for example site:gov.uk or use the Advanced Search screens of the search engines.
   
   
3. Use file format search to limit your search to one or more file formats, for example PDF, PPT, XLS. A good way of focusing your search: many government and industry/market reports are published as PDFs, statistics in spreadsheet format, and PowerPoints are a good way of tracking down experts on a subject. Use the Advanced Search screens or the filetype: command, for example filetype:ppt
   
   
4. Intelways http://www.intelways.com/. Type in your search once and then run it through individual search engines one by one. The search engines are grouped together by type, for example Image, News, Reference. A useful reminder of what else is out there other than Google and that perhaps you should be thinking of searching different types of information.
   
5. Numeric Range Search. Available only in Google and searches for numbers within a specified range. The syntax is 1st number..2nd number. For example:
   
   TV advertising forecasts 2008..2015
   
   or
   
   toblerone 1..5 kg
   
   
6. Alacrawiki Spotlights http://www.alacrawiki.com/. Extremely useful in providing reviews and commentary on industry specific web sites that have statistics, market research and news. Invaluable if you need to get up to speed on key resources in a sector or industry.
   
   
7. Panoramio. http://www.panoramio.com/. Now owned by Google. A geolocation-oriented photo sharing service with uploaded photos presented as a mashup with Google Earth.
   
   
8. Wayback Machine - http://www.archive.org/. For tracking down copies of pages or documents that have disappeared from the original web site. Type in the address of the web site or the full URL of the document, if you know it. Note: this is not guaranteed but worth a try for older documents that are unlikely to be in the search engine caches.
   
   
9. Google Book Search . Useful for searching within books that Google has been allowed to scan, and in particular older text books.
   
   
10. Use anything but Google! For example - in alphabetical order - Ask.com, Exalead.com, Live.com, Yahoo.com. For a day, try out other search tools to see if you can survive without Google. You may go back to Google as your first port of call but at least you will have discovered the strengths and key features of the alternatives.
    
    
11. For current news try Google News and its alert service (it’s free!). And don’t forget blogs, for example Google Blogsearch, Ask- Blogs, Blogpulse, Technorati.
    
    
12. Blogpulse trends. Click on the graph icon on the results page to see how often your search terms have been mentioned in blog postings over time. Used by many of us who monitor competitor or industry intelligence to see what are hot topics and when. Many of the ‘peaks’ will tie in with press announcements: it is those that don’t that are really interesting. Click on the peaks in the graph to see the postings.