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Innovation in e-information - the UKeiG 2009 conference
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| 10.00 – 11.00 | Registration and Coffee |
| 11.00 - 11.05 | Welcome and introduction to the Conference Martin White, UKeiG Chair |
| 11.05 – 12.00 | Opening Keynote Ever since the early take-up of the internet, people have speculated about what this will mean for the future of libraries. How will our profession succeed in retaining a sizable customer-base in a world in which information of all kinds is only ever a few clicks away? Tiresome though it may be to keep hearing this, we might also agree that the challenge is fair, and probably represents the loudest wake-up call in the history of our profession. Our ability to respond to the challenge of our survival rests on many things. Jan’s presentation concentrates on one of the most significant of these – the importance of finding new ways to understand our customers better to inform the development of services which will be relevant and used. Drawing on recently published research findings, Jan also highlights some of the changes in user behaviour since the birth of the web. Just as the library profession wakes up, perhaps surprisingly late, to the value of market research, we see our customers becoming less available to us. Operating as they do, in an increasingly on-line world, the information we can provide represents just one small part of their digital consumption. Paradoxically, at exactly the time when library users are enjoying a period of sustained growth in information access, they are also moving closer to rights owners and librarians are faced with their growing remoteness. Our ability to become more informed about user behaviour is diminished. The challenge facing us as a profession is how to gain as complete an understanding as possible of our users as digital consumers. Jan believes that here lies a major part of the solution to the challenge facing libraries as they strive to deliver the right services, now and in the future. |
| 12.00 – 12.45 | Waves of Innovation: signposts to a new web of information. Richard Wallis, Technology Evangelist, Talis (slideshare) Waves of information technology have been washing over us since the introduction of mainframe computing back in the 1960s. Talis can trace it’s heritage back almost forty years to a library cooperative cataloguing initiative hosted on a university mainframe. Unlike their ocean equivalents, these waves tend not to wash away everything, but build upon what went before. For example, those core records catalogued all that time ago are still relevant and used in library systems and Web 2.0 style mashups today. Phenomena such as Wikipedia, Google Maps and Facebook demonstrate the power in linking people, documents and services across the web, but we are only scratching the surface of possibilities. Today’s links are just simple links between documents with little or no context that can be derived from them. It is in this area of linking in context that we see the signposts towards the next wave of innovation, building on the mashup and social networking elements of Web 2.0 towards a powerful Web of Data |
| 12.45 – 13.30 | The constant gardener and the ecosystem at work. Nic Price, Independent adviser in online strategy and user-centred design Manicured lawns and pristine flower beds or wilderness and weeds. Imagining your workplace as an ecosystem, how do you let it flourish? Based upon his experiences at the BBC, where he built the employee learning management system, and worked closely on the introduction of social computing tools, as well as managing the corporate intranet, Nic Price will explore the different approaches to exploiting technology in the workplace. What does it mean to "manage information" within the broader workplace ecosystem? Caught between the traditional and anachronistic top-down, command and control methodologies and the emerging and seemingly chaotic bottom-up approach, lies what social media commentator Ross Mayfield calls "Middlespace". This is where you will find the constant gardener. |
| 13.30 – 14.30 | Lunch and opportunity to visit the poster display area |
| 14.30 - 14.35 | Student conference prize to be awarded |
| 14.35 – 15.15 | Stag hunts and Stories: making Web 2.0 matter to people. Ross Scrivener, Programme Manager, Royal College of Nursing (ppt) Discussions about Web 2.0 tend to focus on the technologies at the expense of the human interest. While Web 2.0 commentaries enthusiastically follow the appearance of each new application, too little coverage is given to the messier business of how people might make sense of them, let alone use them, in their day-to-day work. “Digital immigrants” can feel excluded and deskilled and may choose to exempt themselves from the implementation debate. The dominance of the technological perspective can exclude other, helpful, perspectives. This presentation will look at how an organisation representing nurses and nursing is developing an awareness of Web 2.0 applications. It will combine a personal reflection on Web 2.0 with pointers as to how to get, concepts, and vocabulary circulating in the organisation. Ross will show the importance of taking an interdisciplinary approach, that draws on the wealth of experience and range of talent available within an organisation. Finally Ross will cover a number of initiatives designed to increase receptivity to Web 2.0. |
| 15.15 – 15.45 | Refreshments and opportunity to visit the poster display area |
| 15.45 – 16.30 | The Long Arm of the E-Law: or To Put It Another Way - You Can Run, But Can You Hide? Laurence Bebbington, Faculty Team Leader, University of Nottingham It’s commonly felt that innovative information and communications technologies are often ahead of what the Law can effectively regulate or police – in areas such as intellectual property rights, data protection and privacy, information liability, Internet trading and business etc. Web 2.0 and Enterprise 2.0 technologies are transforming the ways in which information providers and specialists interact with clients, customers and users. How much notice really needs to be taken of “information laws?” Do the harbingers of doom exaggerate the legal risks associated with creating, managing and providing access to content? What changes are on the horizon? How will they affect the information landscape? This paper will review the legal framework affecting innovative technologies in creating, managing and delivering content. It will identify the main legal risks, suggest strategies for compliance and chart a realistic path towards understanding and compliance with information laws in this life…and the Second Life! |
| 16.30 – 17.00 | Break and opportunity to visit the poster display area |
| 17.00 – 17.30 | UKeiG AGM |
| 18.30 - 19.30 | Drinks reception in The Hub |
| 19.30 | Conference dinner followed by quiz |
Wednesday 17th June
| 06.30 - 09.00 | Breakfast (Residential delegates) |
| 08.30 - 09.00 | Registration (Day delegates) |
| 09.00 – 09.45 | Using a risk management approach to build successful e-information business cases. Martin White, Managing Director, Intranet Focus Ltd. (ppt) |
| 09.45 – 10.30 | Information security – key issues for the information profession. Lucy Burrow, Head of IT policy and process, ISS, King's College London (ppt) Kings has taken the approach of implementing a multi-layered IT security framework over a period of approximately 2 years in order to embed IT Security within everyday work. The framework comprises documentation (policies & guidance), awareness raising and technical enforcement and has four key aims; i) to set boundaries, ii) raise awareness of risks, iii) embed simple, common sense working practices, iv) develop technical enforcement programme. The key message is that 'IT Security is everyone's responsibility' and just one weak link could impact on the use of the network for everyone else.This session will describe the work that has been undertaken at Kings by IT Systems, in conjunction with Information specialists, the Head of (Physical) Security, Internal Audit, vendor suppliers and the IT Security Forum. It will look at the impact that one user's poor decision making can have for the wider organisation and how awareness raising and embedding into everyday work can have an impact on the number of security incidents. |
| 10.30 – 11.00 | Refreshments and opportunity to visit the poster display area |
| 11.00 – 11.45 | Breakout Session 1 (See below for choices)
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| 12.00 – 12.45 | Breakout Session 2 (See below for choices) |
| 12.45 – 13.45 | Lunch and opportunity to visit the poster display area |
| 13.45 – 14.30 | Breakout Session 3 (See below for choices) |
| 14.40 – 15.30 | Feedback of outcomes and recommendations from the Breakout Sessions |
| 15.30 – 16.00 | Refreshments and opportunity to visit the poster display area |
| 16.00 – 16.45 | Closing Keynote When social means business: the potential of social computing tools to support collaborative work as part of the organisational information infrastructure. Hazel Hall, Reader, School of Computing, Edinburgh Napier University (ppt) Based on the results of a study conducted jointly by Edinburgh Napier University and TFPL, this paper will discuss the main risks and opportunities of the adoption of social computing tools within organizations for collaborative work purposes as perceived by information and knowledge management professionals. A comparative analysis of the value of particular tools will be set against the context of evolving organisational information infrastructures and levels of tool adoption. Opportunities for information and knowledge management professionals to contribute in the development of environments conducive to the exploitation of social computing tools within the workplace will also be discussed. |
| 16.45 | Closing plenary and end of conference |
Parallel breakout sessions
The Conference hosts parallel breakout sessions on Day 2, examining more practical issues related to the underlying themes of the conference. The sessions will be highly participative and will allow delegates to discuss future issues, share experiences and formulate practical solutions to take back to the work place.
Delegates will have the opportunity to take part in three Breakout Sessions selected from the topics listed below. Topics may change to reflect current issues at the time of the conference
Topic 1: A picture is worth a thousand words: practical solutions for managing digital images. Facilitator: Roger Mills, Head of Science Liaison & Specialist Services Oxford University Library Services
A discussion workshop aiming to identify practical problems and self-help solutions in managing digital images as a mainstream library activity. Several scenarios illustrating common image management challenges will be discussed in small groups, which will then bring their ideas together to prioritise actions needed to solve the problems identified, and suggest how they can be taken forward, on an individual, institutional or national basis.
Biography: Roger is Head of Science Liaison and Specialist Services for Oxford University Library Services. He is also subject consultant for Bio- and Environmental Sciences, including plant sciences, forestry, zoology, ornithology, geography and earth sciences, and is Manager of the Oxford Forest Information Service, working in collaboration with CABI. Professionally he is active in IUFRO (International Union of Forest Research Organisations), and currently co-ordinator of Research Group 6.03, Information Services and Knowledge Organisation; he is also President of the European Botanical and Horticultural Librarians Group (EBHL), and is working with IAALD (International Association of Agricultural Information Specialists) in the formation its UK Chapter.
Topic 2: Avoiding legal problems. Risks and Rights – a discussion. Facilitator: Charles Oppenheim
This session will examine some of the legal risks that you may encounter. Topics to be covered will include copyright and database right, defamation, trade marks and liability for inaccurate information. There will be an emphasis on the risks involved in Web 2.0 applications. Come along with your horror stories, hypothetical scenarios or nightmares (in the legal sense) and these will be discussed. This will be a highly interactive session, so do expect to participate!
Biography: Charles has been Professor of Information Science at Loughborough University since 1998. Prior to that, he has held a variety of posts in academia and the electronic publishing industry, working for International Thomson, Pergamon and Reuters at various times. Charles is the author of ‘The Legal and Regulatory Environment for Electronic Information’. He is a well-known authority on copyright and has written about 100 articles on the topic. He is a member of the JISC Scholarly Publishing Working Group and of the HEFCE/UUK Working Group on Intellectual Property Rights and a member of the Legal Advisory Board of the European Commission. He was the Specialist Advisor to the House of Lords Inquiry into the Information Superhighway.
Topic 3: Holy Grails, Long Tails, Widgets and beyond: facing the challenges of the information environment and meeting the expectations of the ‘born digital’ user. Lisa Charnock, Intute Communications Officer and Lisa Jeskins, Promotions and Outreach, Mimas Library and Archival Services.
The words and phrases above are pervasive in the world of the information professional, but these emergent technologies present us with a whole host of questions. What do these terms mean for us and our users? Which of these ‘quests’ should we be striving for and, indeed, what do our users expect from us? In a world where the ‘next big thing’ is touted with increasing regularity, and the novelty value of new innovations can blind us to their real-world worth, how do we know which technologies to invest in, and which will soon be yesterday’s news? Is it possible to second guess the future, or are we destined to run to keep up with users who will always be one step ahead? In the information world, we are asking ourselves these questions and responding by trialling Web 2.0 services and rethinking the ways in which we interact with users. This breakout session will explore the experiences and perspectives of delegates and will initiate debate around what the future holds for information services in the Web 2.0 world.
Biographies: Lisa Charnock works at the national data centre Mimas where she is responsible for dissemination and outreach activities for the Intute service, including the delivery of workshops, seminars, and presentations, and the production of publicity materials. Prior to she worked for 6 years as an academic liaison librarian at Edge Hill University. Lisa Jeskins is a chartered librarian with eight years professional experience in all aspects of academic libraries and has joined the Archives Hub and Copac team at Mimas. She is responsible for the marketing and promotion of the Archives Hub and Copac and provides training seminars and presentations, producing documentation, developing online training modules and user support.
Topic 4: Increasing the value of your intranet. Facilitator: Martin White
Come along to this workshop to learn about, share and develop good intranet practice, with a special focus on making an impact with your intranet as soon as you get back to your office. After the event, all the attendees will receive a summary of the outcomes and a list of selected resources on intranet development.
Biography: Martin is Managing Director of Intranet Focus Ltd. Over the last ten years he has worked on a wide range of intranet and information management strategy projects in the UK, Europe and the USA. Earlier this year he developed an information and knowledge management strategy for the UN Secretariat, New York. He is a Visiting Professor in the Department of Information Studies, University of Sheffield and is the co-author of ‘Successful Enterprise Search Management’, published in December 2008. Martin is also Chair of UKeiG.
Topic 5: Innovative search techniques: how do you do yours?Facilitator: Karen Blakeman
Google is no longer enough for searching today’s diversity of information. If you want to ensure you are covering all aspects and viewpoints there is a vast array of tools now available including web 2.0, people search, mashups and results visualisation. This will be an interactive session looking at some of the more interesting applications and services that are coming onto the search scene. Please bring along your own thoughts, ideas and experiences. By the end of the session you, the participants, will have compiled a list of key search techniques for tackling today’s multimedia and collaborative information environment.
Biography: Karen has worked in the information profession for over twenty years and has been a freelance consultant since 1989. Her company (RBA Information Services) provides training and consultancy on the use of the Internet, and on accessing and managing information resources. Prior to setting up RBA she worked at the Colindale Central Public Health Laboratory, and then spent ten years in the Pharmaceutical and Health Care industry before moving to the International management consultancy group Strategic Planning Associates. Karen edits and publishes a monthly, electronic newsletter called Tales from the Terminal Room and her Search Strategies for the Internet is in its 6th edition
Topic 6: The future of online publishing – are we leading the way? Facilitator: Nick Evans, Chief Operating Officer, Association of Learned and Professional Society Publishers (ALPSP) (ppt)
With developments in online publishing happening at an ever quicker pace, Nick Evans of the Association of Learned Professional Society Publishing (ALPSP) gives some background on how we arrived where we are and considers some of the possible scenarios for the future. What will publishing look like in 2020? How will content be delivered and used and perhaps most importantly paid for? How will the “traditional publisher” have adapted? Indeed, will publishers as we know them exist at all? Drawing together the experience and talents of the workshop delegates to help shape a common view, the objective will be to describe a picture of the future while providing an opportunity to discuss the issues that will confront us all, whether information professionals, publishers, or users of content. Can we have“2020 vision”? Maybe not, but hopefully we can take an educated guess at what we might expect to see in ten years' time.
Biography: Nick joined The Association of Learned and Professional Society Publishers (ALPSP) as Member Services Manager in January 2005, where he has responsibility for publishing Learned Publishing journal as well as for the delivery of a range of services to members including seminars, training, research and publications. Nick has worked in various branches of academic and more general publishing during his career, having started his career with William Heinemann Ltd in London. Before ALPSP he had worked for six years for the International Labour Organisation, a UN specialised agency. He has a composer wife who also writes, a son in computer games and a daughter who works for the fine art auctioneer Christie’s, so life is never dull.
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