Making 'Search' work

Venue and date

The City Suite, Thistle City Hotel, Barbican, London EC1V 8DS
Tuesday 10 November 2009, 9.30-16.30

Course Outline

Many organisations are finding that the search application on their web site and intranet, or even a more comprehensive enterprise search, is not providing the expected benefits. Finding a solution to the problem is not easy as there are so many variables. Is the search engine unsuitable for the task, are expectations too high, or is the way that the search engine has been implemented not best practice?

The objective of this workshop is to help delegates analyse the nature of the problem that they are facing, and then to provide a range of solutions for consideration.

The main sections of the workshop will be

• Diagnosing search problems
• Understanding why and how people search
• The impact of content quality on search performance
• Google and SharePoint as search solutions
• Overview of commercial and open-source search engines
• Upgrade or replace – the options and issues
• Staffing the search team
• Developing a strategic plan for search

Who Should Attend

Intranet and web managers who already have implemented search, even at a basic level, and wish to gain an appreciation of how to either get more from the investment, or what is involved in upgrading or replacing the current application. 

Presenter

The course will be presented by Martin White, Managing Director, Intranet Focus Ltd, who is the author of ‘Making Search Work’ and co-author of ‘Successful Enteprise Search Management’.

Costs (including lunch and refreshments):

UKeiG members £140 + VAT (£ 161.00); others £170 + VAT (£ 195.50)

Bookings

UKeiG accepts firm bookings by post, fax, email and through the UKeiG Web site. All fees are payable in full prior to the date of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost.

UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. UKeiG reserves the right to make changes to the programme. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.

A cancellation fee of GBP 25 + VAT is payable. No refunds after 3 November 2009.

Please specify any special dietary requirements.

Booking Form

Download PDF booking form (36 KB)

Please complete and return this form (or print and post) by 3 November 2009.

Christine Baker
Piglet Cottage
Redmire
Leyburn
North Yorkshire
DL8 4EH

Tel & Fax: 01969 625751 +44 1969 625751
Email: CABaker@ukeig.org.uk

Cheques should be made payable to UK eInformation Group

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