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Getting better at everything you do: optimizing the way you work : Elisabeth Goodman
Venue:
Aston Business School Conference Centre, Aston Triangle, Birmingham B4 7ET
Date:
Tuesday, 28 June, 2011 - 09:30 - 16:30
Course Outline:
This interactive one-day training event combines key approaches from process improvement and knowledge management to equip Information Professionals with valuable tools for continuous improvement of their work.
It will enable them to critically review the products and services that they provide to their customers (internalor external), how they go about their work, and how they can work more effectively and efficiently on a continuous basis.
The session will include:
- A structured approach and a selection of tools for:
o Defining personal, team or departmental goals
o Measuring performance
o Analyzing issues
o Identifying and evaluating opportunities for improvement
o Implementing and embedding change
- Approaches for sharing learning and expertise:
o Before, during and after implementing change
o Across and within teams
- Developing action plans and measures to follow-up from the workshop
N.B. You will be asked to come prepared with a list of activities (with approximate % of total time) on which you currently spend your time.
Who should attend:
This workshop will be of benefit to Information Professionals working in middle and senior management positions in public and private sector organisations who wish to advance the effective exploitation and management of electronic information. It will enable them to:
* Find ways of making more effective and efficient use of limited time and resources in the management of their work.
* Obtain an overview of the latest approaches and tools for process improvement and knowledge management and how they might apply to their work. (Process improvement tools will include those from Lean and Six Sigma such as Voice of the Customer, DMAIC, SIPOC, and those for identifying waste or issues (Ohno’s 7 wastes, process mapping, spaghetti diagrams), root cause analysis (5 Why’s, fishbone analysis), solution evaluation. Knowledge Management approaches will include AARs, learning retrospects, peer reviews.)
Course Presenter:
Elisabeth Goodman
Elisabeth runs RiverRhee Consulting http://www.riverrhee.com), enhancing the effectiveness of business teams through process improvement, knowledge management and change management training and support. She previously worked in the Pharmaceutical Industry where she held management roles in Information and Library Management and internal training and consultancy roles supporting business teams on a global basis. Elisabeth is accredited in Lean Sigma, and in Change Management and is a member of CILIP.
Costs (including lunch and refreshments):
UKeiG members £160 + VAT at the current rate; others £200 + VAT at the current rate
Pdf Booking Form:
Course Reference for Online Bookings:
Better280611
Bookings
UKeiG accepts firm bookings by post, fax, email and through the UKeiG Web site. All fees are payable in full prior to the date of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost.
UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. UKeiG reserves the right to make changes to the programme. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.
A cancellation fee of £25.00 + VAT is payable.
Please specify any special dietary requirements.
Booking Form
You can complete a PDF booking form for this course and return it no later than seven days before the course date.
Christine Baker
Piglet Cottage
Redmire
Leyburn
North Yorkshire
DL8 4EH
Tel & Fax: 01969 625751 +44 1969 625751
Email: CABaker@ukeig.org.uk
Cheques should be made payable to UK eInformation Group
Online Booking
For online bookings please take note of the Course Booking Reference and complete the Online Event Booking Form.
